pcsoFrequently Asked Questions

No. Each person can create only one pcso account, linked to one email address and one identity (KYC document). If we at pcso discover you are running multiple accounts under the same identity, we reserve the right to close all of them and review your account balance according to our terms. Multiple accounts can also create confusion during withdrawals, as we match your withdrawal request to your KYC name. If you suspect someone else has used your identity to open a pcso account without your consent, contact our support team immediately so we can investigate and secure your information.

We at pcso require two documents to verify your identity. First, a colour photograph of your Indonesian national ID card (KTP) or a valid passport. The photo must show your face, name, ID number, and expiration date clearly — no glare or blurring. Second, a recent selfie showing your face and holding the same ID card next to your ear or beside your face, with today's date written on a piece of paper in the photo. Both photos must be in colour and taken within the last 30 days. Upload both files through your pcso account's Verification section. Our team reviews submissions within one business day. If your documents are unclear or incomplete, we will ask you to resubmit. Once approved, your pcso account unlocks full withdrawal access.

Yes. Our pcso platform accepts deposits via virtual-account transfers from online payment, e-wallet, mobile banking, and local payment. When you select Bank Transfer in your pcso deposit menu, we generate a unique virtual account number linked to your name and account. You transfer funds from your personal bank account to this virtual account using your bank's mobile app or online banking. The credit appears in your pcso balance within minutes. We do not charge a transfer fee — your bank may charge a small inter-bank fee, which varies by institution. Virtual-account transfers are especially useful in cities like Jakarta and Surabaya where bank branches are widely available. Keep your virtual-account number safe; do not share it with anyone else.

Depositing via local payment, online payment, or e-wallet on pcso is quick and secure. In your pcso account, select Deposit, choose your preferred e-wallet, and enter the amount. We will show you a mobile banking code or a payment link. Open your local payment, online payment, or e-wallet app, scan the mobile banking code with your phone's camera, and confirm the payment. Your wallet app will ask for your PIN once — enter it to complete the transaction. The credit appears in your pcso balance within seconds. You do not need to leave the pcso app; if you are on a computer, click the payment link instead, and your default browser will open your wallet app automatically. Our pcso system is connected to all major Indonesian e-wallets, so deposits are instant and secure. Keep your wallet PIN private and never share it with pcso support or anyone else.

Our pcso weekly cashback is a recurring offer that returns a percentage of your net losses each week. Net loss is calculated as the total amount you wager minus any winnings you receive. The cashback percentage is standard across all users, and we credit it to your account balance automatically every Monday morning, covering the previous calendar week (Sunday 23:59 to Saturday 23:59, Jakarta time). You do not need to claim or request cashback — it arrives automatically if you have qualifying activity. Cashback is credited as balance, not bonus, so you can withdraw it immediately without wagering requirements. The offer runs year-round, including during Idul Fitri and other holidays, provided our services remain available in your jurisdiction. Exact cashback amounts vary by promotion; check the Promotions section in your pcso account for the current rate.

Our pcso platform covers live football from major leagues and tournaments worldwide. You can access Liga 1 (Indonesian domestic league), Piala Indonesia, AFC Cup, AFC Champions League, Premier League, Champions League, La Liga, Serie A, and Bundesliga. We also list international fixtures from major confederations during tournament windows. For each match, we offer multiple market types — win/draw/loss, correct score, total goals, both teams to score, and many others. Odds update live as the match progresses. We at pcso also feature MotoGP World Championship racing and badminton tournaments during their respective seasons. Game settlements happen automatically once official match results are confirmed. If you have questions about a specific match or market type, our support team can explain the rules in detail.

If you notice unusual activity on your pcso account — such as login attempts from unfamiliar locations, unexpected withdrawals, or balance changes you did not authorize — act immediately. First, change your password to a strong, unique string of at least 12 characters with letters, numbers, and symbols. Do this from a secure device (phone or computer you trust). Second, enable two-factor authentication in your pcso account settings if it is not already active. Third, review your transaction and login history in your Account section to spot any unauthorised activity. Fourth, contact our support team through the Priority Alert button in your Help Centre with specific details of the suspicious activity and any transaction IDs. Our security team will investigate within one business day and may freeze your account temporarily to prevent further unauthorised use. Do not share your password or login link with anyone, including pcso staff.

Our pcso support team operates in English. All documentation, account settings, help articles, and support responses are provided in English. Our team is based in a central office and responds to messages submitted through your pcso account's Help Centre during standard business hours. Response time is normally within four hours on weekdays. For urgent account-security concerns — such as suspected unauthorised login or a forgotten password — use the Priority Alert button, which routes your message to a senior team member who will respond within one hour. If you prefer written communication, email our support inbox with your pcso account username and a clear description of your issue. We at pcso do not offer telephone support; all communication is text-based through your account.